At the Sindh Rural Support Foundation (SRSF) we are committed to ensuring accountability, transparency, and responsiveness in all our operations. An essential part of this commitment is providing a clear and accessible Grievance Redressal System (GRS) that allows individuals to voice concerns or report any mismanagement, irregularities, or risks they may encounter.
Our policy encourages all stakeholders-including staff, partners, and community members-to report their concerns in a safe, respectful, and effective manner, without fear of retaliation or adverse consequences.
How to File a Complaint
Complaints can be submitted by clearly identifying yourself through any of the following official channels:
- By Mail
Send a written complaint to:
Director Complaint Cell Sindh
SRSF Head Office
Karachi - By Email
complaints@srsfpakistan.org - By Phone
Call our dedicated complaint line: +92-311-1142577 - By SMS
Send a message to: +92-311-1142577 - In-Person
Complaints can also be filed by visiting any SRSF regional, district, or field office.
Supporting Documents
- Complaint Notice (Available in both Sindhi, Urdu and English)
- SRSF Grievance Redressal System (GRS) Policy Document
These documents provide detailed guidance on how the GRS works, including timelines, processes, and confidentiality protocols.